Refund and Returns Policy

Refund & Return Policy

Last Updated: August 26, 2026

At Found Skin, we want you to have a positive shopping experience. We carefully pack our skincare, haircare and face-care products before dispatch.

Please read the following policy before placing an order.

1. Return Eligibility

Due to the personal-care and hygiene nature of our products, we generally do not accept returns or exchanges for products that have been opened, used or tampered with.

A return or replacement may be considered in the following situations:

  • You received a damaged product.
  • You received a defective product.
  • You received the wrong product.
  • The product is missing from your order.
  • The product received is materially different from the product ordered.

The product must be reported within 48 hours of delivery.

2. Damaged or Incorrect Products

If your order arrives damaged or you receive an incorrect product, please contact us within 48 hours of delivery.

Please provide:

  • Your order number
  • Your name and contact number
  • Clear photographs of the product and packaging
  • A photograph of the shipping label, if applicable
  • A short description of the issue

You may also be asked to provide an unboxing video or additional photographs to help us verify the issue.

After reviewing your request, we will determine whether the product qualifies for a replacement, refund or another appropriate resolution.

3. Products That Cannot Be Returned

Returns may not be accepted for:

  • Products that have been opened or used
  • Products without their original packaging
  • Products damaged after delivery due to improper handling or storage
  • Products returned without prior approval from Found Skin
  • Products where the return request is made after the specified return period
  • Products purchased from unauthorized sellers or third-party platforms, unless otherwise applicable under the platform’s policy

4. Wrong Product Received

If you receive a product different from the one you ordered, please contact us within 48 hours of delivery.

After verification, we may arrange a replacement or refund, depending on product availability and the circumstances of the case.

5. Damaged Product

If your product is damaged when you receive it, please take photographs of the outer packaging and the product before disposing of anything.

Contact us within 48 hours of delivery.

Once the issue is verified, Found Skin may provide a replacement or refund as appropriate.

6. Refunds

If your refund request is approved, the refund will generally be processed to the original payment method used for the purchase.

The time taken for the refund to appear in your account may depend on your bank, card issuer or payment service provider.

For Cash on Delivery orders, we may request appropriate bank or UPI details to process an approved refund.

7. Replacement

Where applicable, Found Skin may offer a replacement instead of a refund.

Replacement is subject to product availability.

If the same product is unavailable, we may provide another suitable resolution, including a refund where applicable.

8. Order Cancellation

You may request cancellation of your order before it has been dispatched.

Once an order has been shipped, cancellation may no longer be possible.

If you wish to cancel an order, contact us as soon as possible with your order number.

9. Delivery Refusal or Undelivered Orders

If an order cannot be delivered because of an incorrect address, unavailable recipient, repeated delivery attempts or refusal to accept the package, the order may be returned to us by the delivery partner.

Refunds for such orders, where applicable, may be processed after the returned package is received and verified by Found Skin.

Shipping or other applicable charges may be deducted where permitted.

10. Refund Processing

Once your returned product or claim has been reviewed and approved, we will initiate the applicable refund.

Please note that the actual time for the amount to appear in your bank account or payment account can vary depending on the payment provider.

11. How to Request a Return or Refund

To request a return, replacement or refund, contact us at:

Found Skin

Phone: 9097911655
Email: foundskinindia@gmail.com

Please include your:

  • Order number
  • Name
  • Registered mobile number
  • Reason for the request
  • Photographs/videos supporting your claim, where applicable

Our team will review your request and provide further instructions.

12. Products Purchased Through Other Platforms

If you purchased a Found Skin product through a third-party marketplace such as Amazon or another e-commerce platform, the return, replacement and refund process may be governed by that platform’s policies.

Please contact the platform through which the order was placed for assistance, where applicable.

13. Changes to This Policy

Found Skin reserves the right to update or modify this Refund & Return Policy from time to time.

Any changes will be published on this page with an updated “Last Updated” date.

14. Contact Us

For any questions regarding returns, replacements or refunds, please contact:

Found Skin
Phone: 9097911655
Email: foundskinindia@gmail.com
Address: HN 17, Ward No. 3, Jamira, Arrah, Bihar – 802161, India

We are committed to assisting our customers and resolving genuine product-related concerns fairly.